Job Description

Overview ***After the initial training period, this is a hybrid role, working onsite in our Sioux Falls, SD office.*** Works through daily reporting to identify cardholder activity that violates the banks procedures specific to suspicious activity monitoring. Flags accounts with suspicious behavior and alert the FCRM team of incidents in accordance with the bank’s procedures. Reports department activities to the VP Fraud Manager on a regular basis. Responsibilities Essential Functions Investigates alerts from a variety of fraud report types. Compares the activity from the generated alert to the account details and transactional activity to determine if the activity is unusual and requires further review. Reviews cardholder accounts using processor systems, internal search tools, web searches, and queries to research the programs attributes and transactional activity. Clears or blocks the account for documentation request, notes the account, and follows up on all blocked accounts until resolution in accordance with bank procedures. Completes Unusual Activity Referral forms and submits them to FCRM according to department procedures. Monitors department email inbox and responds to customer documentation submissions and inquires. Places outbound and receives inbound customer calls regarding The Bancorp fraud blocked accounts. Identifies and recommends new and existing reports change requests related to the monitoring process by evaluating trends and needs of individual programs as it relates to the detection and prevention of money laundering and fraud. Performs other duties as assigned. Qualifications Education/Experience Requirements Associate degree or an equivalent combination of training and experience. 0-2 years of experience in the banking or financial services industry. Preferred Qualifications An undergraduate degree in a related field or an equivalent combination of training and experience. Strong working knowledge of Fraud and AML rules. Independent critical reasoning. Excellent verbal, written, and interpersonal communication skills. Team player, able to work effectively in a team fostered, multi-tasking environment. Proficient in Microsoft Office suite, e.g., Excel, PowerPoint, Word, Outlook. Background & EEO Statement This job will be open and accepting applications for a minimum of five days from the date it was posted. Working at The Bancorp Bank, N.A. and Benefits Information: click here Diversity & Background Screening Diversity & Inclusion at The Bancorp Bank : click here The Bancorp Bank, N.A. is an EQUAL OPPORTUNITY EMPLOYER and will not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, pregnancy, citizenship, national origin, age, disability, genetic information, veteran status or other protected category with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment. Employment with The Bancorp Bank, N.A. includes successfully passing a background check including credit, criminal, education, employment, OFAC, and social media background history.

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